Refund policy
Last updated: October 26, 2026
Our 30-day money-back guarantee
If your blanket isn't the hit you hoped for, email us at info@merry-gifts.com within 30 days of the delivery date. Please include:
- your order number
- a photo of each blanket you'd like refunded
You don't need to send anything back.
What's refunded
- Blankets and extra marker sets: everything you paid for them, after any bundle discount.
- Shipping, Priority Christmas Processing and the 2-Year Warranty: not refundable once your order has shipped, unless your order is lost in transit or arrives damaged and we can't replace it.
Want a refund on just some of the blankets in a bundle? Each one is refunded at the per-blanket price you paid, after the bundle discount.
Damaged, defective or missing items
If anything arrives damaged or defective, or is missing from your order, email us within 30 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement at no cost. If a replacement can't reach you in time for Christmas, we'll refund you instead, shipping included.
A marker runs dry
Email us the color and your order number, and we'll send you a new marker for free. There's no time limit.
2-Year Warranty
If you added the 2-Year Warranty to your order, see our 2-Year Warranty page for what it covers and how to make a claim.
Cancellations and changes
To cancel or change an order, email us within 12 hours of placing it. After that, your order is already being processed and can't be canceled, but the 30-day money-back guarantee still covers you once it arrives.
If we can't ship your order within our stated processing time, you can cancel it for a full refund. See our shipping policy.
No need to send anything back
You never need to return a blanket to get a refund. Please don't send items to our business address: it's a mailing address and can't accept returns. Items sent to us without our written instructions can't be accepted or refunded.
How refunds are paid
We reply to refund requests within 2 business days. Approved refunds go back to your original payment method within 3 business days. Your bank or card issuer may take another 5-10 business days to post the refund.
Refunds go to the person who placed the order. If your blanket was a gift, ask the person who bought it to contact us.
Late or missing refunds
If you haven't seen your refund yet, check your bank account again, then contact your card issuer or bank, since posting times vary. If you've done both and still don't see it, email us.
Exchanges
We replace items that arrive damaged or defective, or that are missing from your order. We don't exchange blankets for a different design.
Fraud and abuse
We may decline refund requests that we reasonably believe are fraudulent or abusive, such as repeated claims across orders.
Your rights
This policy doesn't limit any rights you have under the consumer laws where you live, including the Australian Consumer Law and New Zealand's Consumer Guarantees Act.
Contact us
Email info@merry-gifts.com or use our contact form. If something's wrong with your order, please contact us before opening a dispute with your bank: we can usually fix it faster.
YOSIM Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA (mailing address only).