Shipping policy

Last updated: October 26, 2026

This policy explains how we process, ship and deliver Merry Gifts orders. Merry Gifts is operated by YOSIM Group LLC. By placing an order, you agree to this policy.

Where we ship

  • The 50 US states and Washington, D.C.
  • Canada
  • Australia
  • New Zealand

We don't currently ship to US territories (such as Puerto Rico or Guam) or to APO, FPO or DPO addresses.

Shipping rates

  • Orders under $100: $7.95
  • Orders of $100 or more: free

These rates apply to every country we ship to. All prices are in US dollars, and you'll see your shipping cost at checkout before you pay.

How long delivery takes

Processing: 1-4 business days. We verify your order and payment, then our manufacturing partner packs it and hands it to the carrier. That partner makes and ships your blanket from outside the United States.

Delivery, after your order ships:

  • United States: 5-9 business days
  • Canada, Australia and New Zealand: 7-15 business days

Business days are Monday through Friday, excluding US federal holidays. Delivery times are estimates, not guarantees.

Holiday season and delays

From mid-November to mid-January, order volumes peak and carriers slow down. During this period, and during big sales, please allow up to 5 extra business days for processing and delivery.

Carrier delays, weather, natural disasters, customs inspections and other events outside our control can also hold up delivery. We can't guarantee delivery by a specific date, including Christmas.

If we can't ship your order within the processing time above, we'll email you a new estimated ship date. You can wait for it, or cancel your order for a full refund.

Priority Christmas Processing

Priority Christmas Processing ($4.99, free with the Family Pack) moves your order to the front of the line, so it ships ahead of standard orders. It doesn't change the carrier's delivery time and doesn't guarantee a delivery date. Priority Christmas Processing isn't refundable once your order ships, unless the order is lost in transit or arrives damaged and we can't replace it.

Tracking

Every order ships with tracking. When yours ships, we email you a tracking number and link. Tracking can take 2-5 business days to show its first update, so it's normal for the tracking page to be empty at first. You can also check on your order from our Track your order page.

Orders with more than one item

If you order more than one blanket, or add an extra marker set, your items may ship in separate packages and arrive on different days. Each package gets its own tracking.

Your shipping address

Please check that your address is complete and correct before you pay. To change it, email us within 12 hours of placing your order. Once an order ships, we can't change its address.

We're not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If a package comes back to us for that reason, or because it went unclaimed, we can reship it once you pay for shipping again.

Customs, duties and taxes

Our prices and shipping fees don't include import duties, taxes or customs fees. If any are charged, the recipient pays them. We can't refund orders refused at delivery because of these charges.

Lost, missing or damaged orders

Marked delivered, but not there? Check around your home, with neighbors and with your building's mailroom, and give it 2 business days, since carriers sometimes mark packages delivered early. If it still hasn't turned up, contact the carrier, then email us within 14 days of the delivery date and we'll help you file a claim with the carrier. If tracking shows the order was delivered to the address entered at checkout, we can't replace or refund it.

Lost in transit? If your order hasn't arrived 30 business days after it shipped, email us with your order number. We'll send a replacement or refund your order, shipping included.

Damaged, or something missing? If your package arrives damaged or without something you ordered, email us within 30 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement. If a replacement can't reach you in time for Christmas, we'll refund you instead, shipping included.

Questions

Email us at info@merry-gifts.com or use our contact form. We reply within 2 business days. If something goes wrong with your order, please contact us before opening a dispute with your bank: we can usually fix it faster.

Merry Gifts is operated by YOSIM Group LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. This is a mailing address only and can't accept returns.